Master JSM quickly without the overwhelm. Learn the essential portal setup, forms, queues, and automation techniques to run efficient support systems while avoiding costly licensing mistakes.

Tired of feeling lost in Jira Service Management?

You're not alone—and this course is here to fix that.

Whether you're a Jira admin who's been “volunteered” into JSM or you're setting up support for your growing team, this course walks you through exactly what you need to know—no fluff, no overwhelm.

We’ll show you how to:

Understand how JSM actually works (and how it's different from “normal” Jira)

Set up your portal, email support, and issue types like a pro

Master Forms to collect the right info from the start (no more back-and-forth)

Use queues, SLAs, automation, and notifications to keep your agents sane

Make smart decisions about licences and avoid spending money you don’t need to

We focus on out-of-the-box features that give you 80% of the value with none of the complexity. No need for custom apps or add-ons (unless you really want to get fancy later).

If you’ve got a JSM project to manage—and you don’t want to spend 20 hours watching dry tutorials—you’re in the right place.